How we handle your information.

Last updated September 21, 2026

This Privacy Policy explains how Clearpath Resolutions ("Clearpath," "we," or "us") collects, uses, and shares information when you visit our website, contact us, or use our services. By using our website or services, you agree to this policy.

Information we collect

We may collect the following information:

Information you give us. Your name, phone number, email address, mailing address, property address, the reference number from your letter, and anything you share with us by phone, text, email, or through our website.
Public records. Information from publicly available county records, such as recorded liens, that we use to identify homeowners who may benefit from our services.
Account and payment information. If you enter into a payment plan, the details of that plan and your payment history.
Website usage. Standard technical information such as your IP address, browser type, pages visited, and referring pages.

How we use your information

To verify your identity and show you the account on file.
To contact you about your account, your options, and any plan you choose.
To set up, service, and administer a payment plan.
To respond to your questions and requests.
To operate, secure, and improve our website and services.
To comply with legal obligations and enforce our agreements.

Calls, text messages, and email

When you provide your phone number, submit a request through our website, or otherwise contact us, you agree that Clearpath and those acting on our behalf may contact you at that number by phone call and text message (SMS), including through automated technology and prerecorded messages, about your account and our services. Consent to receive calls or texts is not a condition of using our services or entering into a payment plan.

Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can reply HELP for help. You can also ask us to stop calling or emailing you by contacting us at (404) 905-8232. Mobile carriers are not liable for delayed or undelivered messages.

We will not share your mobile phone number or text messaging opt-in with third parties for their own marketing purposes.

How we share information

We do not sell your personal information. We may share it with:

The contractor associated with your account, only as needed to complete a resolution you have chosen to move forward with.
Service providers that help us operate our business, such as payment processors, communication providers, and hosting providers, under agreements that limit how they may use your information.
Legal and safety. When required by law, court order, or government request, or to protect the rights, property, or safety of Clearpath, our customers, or others.
Business transfers. In connection with a merger, sale, or transfer of all or part of our business.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. Your account details are only shown after you verify your identity, and we never print your balance or account details on the outside of a mailer. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

You may opt out of text messages at any time by replying STOP.
You may ask us not to call or email you by contacting us at (404) 905-8232.
You may ask us to correct or update your contact information by contacting us.

Children

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this policy from time to time. When we do, we will post the updated policy here and change the date at the top of the page.

Contact us

Questions about this policy or your information? Call us at (404) 905-8232, Mon–Fri, 8am–6pm ET.